A directory of trainers in South Africa Learning Directory

Call Centre Negotiations (S.A)

Credit Skills & Management (Pty) Limited (CSM), is a national training and consulting company which specializes in credit and revenue management. Provides NATIONALLY recognised qualifications. Combines theoretical knowledge with PRACTICAL IMPLEMENTATION AND SKILLS DEVELOPMENT. Contact today and ensure your performance 

Negotiation skills (South Africa)

The Principles of Negotiation Skills programme has been designed to enhance the skills of managers and employees to negotiate win/win outcomes for situations of conflicting interests, both internally and commercially. These skills can make a major impact upon the overall long-term effectiveness of organisations operating in the challenging environment of a changing South Africa. The programme uses a successful learning design which generates and maintains a high level of interest and excitement by totally involving participants in practical activities related to negotiating.

Each participant receives accurate feedback on the precise nature and extent of their skills that enables them to focus upon those skills that need development or fine-tuning and to track their progress after training.

The programme deals with the need and scope of negotiation processes and it introduces the concept of differentiated negotiation behaviours and how to initiate, respond to, and use these behaviours to the advantage of the skilled negotiator. A conversational diagnostic is conducted which enables learners to close the self-perception gap by providing individual behavioural profiles.

PROFESSIONAL BUSINESS WRITING AND MINUTE TAKING PROTOCOL (South Africa)

Our business writing and minute taking course will enable delegates to professionalise their writing skills through presentation and discussion of key elements of good business writing such as planning, style, audience awareness, punctuation and language choice. You will also analyse and practise writing a range of documents including professional correspondence, business reports, minutes of meetings and tenders and proposals. Enrol Now! 012 376 1043

Staff Training - Negotiation Skills (South Africa) (South Africa)

Aim: To assist the learners with the approach and skills necessary to enter a sales orientated negotiation. Content: Understanding the art of negotiation Applying negotiation skills to everyday business Removing your own personal blocks to successful negotiation Tips and Tricks Outcome: The learner will be able to identify the areas of communication necessary to include in their negotiation techniques

Winning Negotiation Skills (South Africa)

Our Negotiation Skills program is a one day program designed to help participants be better prepared to apply negotiation strategies in order to achieve desired outcomes. This training program examines simple strategies that will enable your people to have more control of the negotiation process. This challenging training program uses short presentations, role-plays and team activities to provide participants with the confidence to negotiate better. Enrol for our training programme TODAY!! 072 680 7729